Highlands and Islands Enterprise (HIE) is one of Scotland's economic development agencies and a non-departmental public body of the Scottish Government, having its registered office at An Lòchran, 10 Inverness, Campus, Inverness, IV2 5NA, Scotland.
HIE is registered as a data controller with the Information Commissioner (Registration number: Z6346473).
This privacy statement explains how HIE collects and uses personal information about you in order to provide its public services to individuals and businesses. In general terms, HIE collects and uses personal information about you to:
HIE may also share your personal information with its service delivery partners to enable them to do any of these things for HIE and also with other public-sector organisations such as the Scottish Government, Business Gateway, Scottish Enterprise and Skills Development Scotland to pursue their objectives.
Further details can be found in the specific sections which follow and can be accessed through these links:
HIE works with many organisations to provide support in the form of advice, financial support, property and infrastructure to promote the economic, community and social development of the Highlands and Islands.
Categories of information processed by HIE
Source(s) of personal information, including whether it comes from publicly available resources
You give us information about your identity, contact details and financial information when you contact us or make an enquiry, when you browse our website, when you attend a seminar, webinar or event and when you become an account managed client and through the continued use of our services. This can also include information about your workforce and employees.
We may also collect information:
The purposes of the processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, the information we collect is only used for any purpose for which you submitted it to us, for any purpose made clear to you at the point it was collected or here in this Privacy Policy. These purposes may include:
Where you submit personal data to HIE, you may also be given the option (through a tick box or otherwise) to have information used for an activity or service different from the ones that you received from us. If you choose to have your information used for another activity or service in this way, we will use your information to provide the service or carry out the activity.
We may also use your email address to send you communications such as confirmation emails when you sign up for or unsubscribe from a specific registration or activity. We may also use it to update you about changes to this privacy statement.
We may also use your personal data for segmentation, analysis and demographic studies. This helps us to constantly improve, personalise, and customise the service we provide.
When you attend events, we may also collect information about you. We use this information for monitoring the equality and diversity of those attendees.
The legal basis for processing
There are a number of lawful reasons for us to process your personal data. These include:
Legitimate Interests: In relation to a number of uses of Personal Data we refer to above we are doing this on the basis that it is in our legitimate interests – or those of a third party – for us to do so. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. These interests cover a number of aspects of our business operations, namely:
Consequences of not providing information where the information is required by statute, contractual requirement or to perform public tasks
Where we need to collect personal data by law, or under the terms of a contract we have with you or to provide funding or to perform our public tasks, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services or support) or we may be unable to provide funding to perform our public task. In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
The recipients of data/data sharing with named third parties, including named service delivery partners
We may have to share your personal data with the categories set out below for the purposes set out in this notice:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Is your personal data sent to recipients in other countries and why?
HIE works with international partners and your personal data may be transferred across international borders. It may be transferred to countries that have different data protection laws from the country from where you submitted your personal data.
We will, however, ensure the transfer complies with data protection law both during transit and at the storage location and all personal data will be secure.
Data retention information
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
HIE works with many individuals and organisations to provide support in the form of advice, financial support, property and infrastructure in order to promote the economic, community and social development of the Highlands and Islands.
Categories of information processed by HIE
Source(s) of personal information, including whether it comes from publicly available resources
You give us information about your identity, contact details and financial information when you contact us or make an enquiry, when you browse our website, when you attend a seminar, webinar or event and through the continued use of our service. This can also include information about your workforce and employees.
We may also collect information:
The purposes of the processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, the information we collect is only used for any purpose for which you submitted it to us, for any purpose made clear to you at the point it was collected or here in this Privacy Policy. These purposes may include:
Where you submit personal data to HIE, you may also be given the option (through a tick box or otherwise) to have information used for an activity or service different from the ones that you received from us. If you choose to have your information used for another activity or service in this way, we will use your information to provide the service or carry out the activity.
We may also use your email address to send you communications such as confirmation emails when you sign up for or unsubscribe from a specific registration or activity. We may also use it to update you about changes to this privacy statement.
We may also use your personal data for segmentation, analysis and demographic studies. This helps us to constantly improve, personalise, and customise the service we provide.
When you attend events we may also collect information about you. We use this information for the purpose of monitoring the equality and diversity of those attendees.
The legal basis for processing
There are a number of lawful reasons for us to process your personal data. These include:
Legitimate Interests: In relation to a number of uses of Personal Data we refer to above we are doing this on the basis that it is in our legitimate interests – or those of a third party – for us to do so. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. These interests cover a number of aspects of our business operations, namely:
Consequences of not providing information where the information is required by statute, contractual requirement or to perform public tasks
Where we need to collect personal data by law, or under the terms of a contract we have with you or to perform our public tasks, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services or support) or we may be unable to provide funding to perform our public task. In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
The recipients of data/data sharing with named third parties, including named service delivery partners
We may have to share your personal data with the categories set out below for the purposes set out in this notice:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Is your personal data sent to recipients in other countries and why?
HIE works with international partners and your personal data may be transferred across international borders. It may be transferred to countries that have different data protection laws from the country from where you submitted your personal data.
We will, however, ensure the transfer complies with data protection law both during transit and at the storage location and all personal data will be secure.
Data retention information
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
HIE works with many individuals and organisations to provide support in the form of advice, financial support, property and infrastructure in order to promote the economic, community and social development of the Highlands and Islands.
Categories of information processed by HIE
Source(s) of personal information, including whether it comes from publicly available resources
You give us information about your identity, contact details and financial information when you contact us or make an enquiry, when you browse our website, when you attend a seminar, webinar or event or when you use our services.
We may also collect information:
The purposes of the processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, the information we collect is only used for any purpose for which you submitted it to us, for any purpose made clear to you at the point it was collected or here in this Privacy Policy. These purposes may include:
Where you submit personal data to HIE, you may also be given the option (through a tick box or otherwise) to have information used for an activity or service different from the ones that you received from us. If you choose to have your information used for another activity or service in this way, we will use your information to provide the service or carry out the activity.
We may also use your email address to send you communications such as confirmation emails when you sign up for or unsubscribe from a specific registration or activity. We may also use it to update you about changes to this privacy statement.
We may also use your personal data for segmentation, analysis and demographic studies. This helps us to constantly improve, personalise, and customise the service we provide.
When you attend events we may also collect information about you. We use this information for the purpose of monitoring the equality and diversity of those attendees.
The legal basis for processing
There are a number of lawful reasons for us to process your personal data. These include:
Legitimate Interests: In relation to a number of uses of Personal Data we refer to above we are doing this on the basis that it is in our legitimate interests – or those of a third party – for us to do so. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. These interests cover a number of aspects of our business operations, namely:
Consequences of not providing information where the information is required by statute, contractual requirement or to perform public tasks
Where we need to collect personal data by law, or under the terms of a contract we have with you or to perform our public tasks, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services or support) or we may be unable to perform our public task. In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
The recipients of data/data sharing with named third parties, including named service delivery partners
We may have to share your personal data with the categories set out below for the purposes set out in this notice:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data retention information
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
HIE works with many organisations that provide goods and services. As part of our procurement process we collect personal data about bidders and suppliers and their employees.
Categories of information processed by HIE
Source(s) of personal information, including whether it comes from publicly available resources
You give us information about your identity, contact details and financial information when you contact us or provide a quote or a bid, when you browse our website, when you attend a seminar, webinar or event and when you become a supplier. This can also include information about your workforce and employees.
We may also collect information:
The purposes of the processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, the information we collect is only used for any purpose for which you submitted it to us, for any purpose made clear to you at the point it was collected or here in this Privacy Policy. These purposes may include:
We may also use your personal data for analysis and demographic studies. This helps us to constantly improve our business.
We may also use your email address to send you communications such as confirmation emails when you sign up for or unsubscribe from a specific registration or activity. We may also use it to update you about changes to this privacy statement.
When you attend events we may also collect information about you. We use this information for the purpose of monitoring the equality and diversity of those attendees.
The legal basis for processing
There are a number of lawful reasons for us to process your personal data. These include:
Legitimate Interests: In relation to a number of uses of Personal Data we refer to above we are doing this on the basis that it is in our legitimate interests – or those of a third party – for us to do so. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. These interests cover a number of aspects of our business operations, namely:
Consequences of not providing information where the information is required by statute, contractual requirement or to perform public tasks
Where we need to collect personal data by law, or under the terms of a contract we have with you or to provide funding or to perform our public tasks, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to pay you).
The recipients of data/data sharing with named third parties, including named service delivery partners
We may have to share your personal data with the categories set out below for the purposes set out in this notice:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Is your personal data sent to recipients in other countries and why?
HIE works with international partners and your personal data may be transferred across international borders. It may be transferred to countries that have different data protection laws from the country from where you submitted your personal data.
We will, however, ensure the transfer complies with data protection law both during transit and at the storage location and all personal data will be secure.
Data retention information
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
WES is a subsidiary of Highlands and Islands Enterprise. The aim of WES is to ensure that Scotland maintains a leading role in the development of marine energy.
Categories of information processed by WES:
Source(s) of personal information, including whether it comes from publicly available resources
You give us information about your identity, contact details and financial information when you contact us or make an enquiry, when you browse our website, when you attend a seminar, webinar or event or when you use our services.
We may also collect information:
The purposes of the processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, the information we collect is only used for any purpose for which you submitted it to us, for any purpose made clear to you at the point it was collected or here in this Privacy Policy. These purposes may include:
Where you submit personal data to WES, you may also be given the option (through a tick box or otherwise) to have information used for an activity or service different from the ones that you received from us. If you choose to have your information used for another activity or service in this way, we will use your information to provide the services or the activities.
We may also use your email address to send you communications such as confirmation emails when you sign up for or unsubscribe from a specific registration or activity. We may also use if to update you about changes to this privacy statement.
We may also use your personal data for segmentation, analysis and demographic studies. This helps us to constantly improve, personalise, and customise the service we provide.
When you attend events we may also collect information about you. We use this information for the purpose of monitoring the equality and diversity of those attendees.
The legal basis for processing
There are a number of lawful reasons for us to process your personal data. These include:
Legitimate Interests
In relation to a number of uses of Personal Data we refer to above we are doing this on the basis that it is in our legitimate interests – or those of a third party – for us to do so. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. These interests cover a number of aspects of our business operations, namely:
Consequences of not providing information where the information is required by statute, contractual requirement or to perform public tasks
Where we need to collect personal data by law, or under the terms of a contract we have with you or to perform our public tasks, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services or support) or we may be unable to perform our public task. In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
The recipients of data/data sharing with named third parties, including named service delivery partners
We may have to share your personal data with the categories set out below for the purposes set out in this notice:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Is your personal data sent to recipients in other countries and why?
WES works with international partners and your personal data may be transferred across international borders. It may be transferred to countries that have different data protection laws to the country from where you submitted your personal data.
We will, however, ensure the transfer complies with data protection law both during transit and at the storage location and all personal data will be secure.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Visitors to our websites - Website Usage Data
Our websites keep track of standard internet log information and details of visitor behaviour patterns to better understand website usage and to help us to improve our services for users. This information is collected by what are called cookies. The cookies used do not identify individual users and we do not make any attempt to find out identities of those using our websites.
What are cookies?
Most websites you visit will use cookies to help to improve your experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.
Third party cookies on HIE pages
Please note that during your visits to HIE websites you may notice some cookies that are not related to HIE or HIE's contractors. When you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. HIE does not control the dissemination of these cookies. You should check the third party websites for more information about these.
How to control and delete cookies
Highlands and Islands Enterprise will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by Highlands and Islands Enterprise’s website, or indeed any other website, you can do this through your browser settings. Please be aware that restricting cookies may impact on the functionality of the Highlands and Islands Enterprise website. The Help function within your browser should tell you how to restrict or block cookies.
Alternatively, you may wish to visit the About cookies website, which contains information on how to do this for a variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to its manual.
Cookies set by third party sites
We sometimes embed photos and video content from third party websites such as YouTube and Flickr. As a result, when you visit a page with content embedded from or social sharing functionality, for example, YouTube, Flickr, Facebook, Twitter or LinkedIn you may be presented with cookies from these websites or they may set a cookie when you are also logged in to their service.
Highlands and Islands Enterprise does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.
Check your browser's Help for details, or visit the About cookies website for more information. Most browsers will give you the option to accept cookies from websites while blocking those from third parties.
Using the website
HIE operate 6 website and suport one subsidiary website. They are:
By accessing any of the above listed sites (the “websites”) or otherwise providing information to us, you agree to our privacy practices as set out in this Privacy Notice.
Highlands and Islands Enterprise is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.
On behalf of the Auditor General for Scotland, Audit Scotland appoints the auditor to audit the accounts of this authority. It is also responsible for carrying out data matching exercises.
Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information. Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it indicates that there is an inconsistency that requires further investigation.
No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.
Audit Scotland currently requires us to participate in a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to the Audit Scotland for matching for each exercise, and these are set out in the Audit Scotland's instructions, which can be found at www.audit-scotland.gov.uk/our-work/national-fraud-initiative.
The use of data by the Audit Scotland in a data matching exercise is carried out with statutory authority under its powers in Part 2A of the Public Finance and Accountability (Scotland) Act 2000. It does not require the consent of the individuals concerned under the General Data Protection Regulation of the Data Protection Act.
Data matching by the Audit Scotland is subject to a Code of Practice. This may be found at: www.audit-scotland.gov.uk/our-work/national-fraud-initiative.
For further information on the Audit Scotland’s legal powers and the reasons why it matches particular information, see www.audit-scotland.gov.uk/our-work/national-fraud-initiative
For further information on data matching at this authority email [email protected]
Access to your information – You have the right to request a copy of the personal information about you that HIE holds.
Correcting your information – HIE wants to make sure that your personal information is accurate, complete and up to date and you may ask HIE to correct any personal information about you that you believe does not meet these standards.
Deletion of your information – You have the right to ask HIE to delete personal information about you where:
Objecting to how we may use your information
You have the right at any time to require HIE to stop using your personal information for direct marketing purposes. In addition, where HIE uses your personal information to perform tasks carried out in the public interest or in exercising official authority vested in it then, if you ask it to, HIE will stop using that personal information unless there are overriding legitimate grounds to continue.
Restricting how we may use your information
In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to HIE's use of your information. The right might also apply where HIE no longer has a basis for using your personal information but you don't want HIE to delete the data. Where this right to validly exercised, HIE may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Automated processing
If HIE uses your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual within HIE to whom you may make representations and contest the decision. This right only applies where HIE uses your information with your consent or as part of a contractual relationship with you.
Withdrawing consent using your information
Where HIE uses your personal information with your consent you may withdraw that consent at any time and HIE will stop using your personal information for the purpose(s) for which consent was given.
Please contact HIE in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.
HIE keeps this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained using the contact details below. This privacy statement was last updated in May 2018.
Contact information and further advice
If you have any questions, complaints or comments about this Privacy Policy or how we collect and manage your personal data, please contact us in the first instance by post, email or telephone at Data Protection Officer, An Lòchran, 10 Inverness, Campus, Inverness, IV2 5NA, Scotland or sending an email to [email protected] or phoning 01463 245245.
HIE seeks to resolve directly all complaints about how it handles personal information.
You can complain in person at any of HIE’s offices, by phone, in writing, or by email. Our contact details are:
Business Improvement
Highlands and Islands Enterprise
An Lòchran
10 Inverness Campus
Inverness
IV2 5NA
e-mail: [email protected]
tel: +44 (0) 1463 383073
mobile: +44 (0) 7393 006990
If you are not satisfied with the resolution proposed, you also have the right to lodge a complaint with HIE’s initial response to your concerns through the Information Commissioner's Office whose contact details are as follows:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone - 0303 123 1113 (local rate) or 01625 545 745
Website - https://ico.org.uk/concerns